If you notice a visible damage on the shipment box, please let the driver know right away and refuse to accept the shipment for the damaged item, or at least mark/note it on the delivery receipt. Please also take the pictures of the damage(s) which will be helpful later determining and processing all damaged-in-transit returns. All claims to return a damaged-in-transit item will be denied if not reported within the 48 hours time window after receiving the delivery.
Keep in mind, the damaged-in-transit claims may take up to 120 days to resolve with the carrier. We also recommend that you choose a signature-on-delivery option for the items that are highly valuable to avoid any losses and theft. Please note, all LTL shipments must be received and signed by an adult at the time of the delivery.
All wrongly-sent merchandise must be returned in original and salable condition, unassembled and with all paperwork, parts and accessories. “New and unused” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product; and the product must not have been open, altered or used and assembled in any way. We can not accept a return of any item with any indication that it has been used or tampered with. All wrongly-sent products must be returned back to us within the 14 days of receiving the shipment so that we can send a replacement.
Please note, orders that have been already processed and paid on our site can not be changed or cancelled. All return requests must go through our standard return process.
Custom & Made To Orders Pieces (MTO)
Sales on all Custom Made & Made To Order pieces are Final. All Deposits/Purchases for custom made orders are also non-transferable. No cancellations are accepted on Custom Made or Made To Order orders. We apologize for the inconvenience in advance.
RMA# ( Return Merchandise Authorization)
When requesting an RMA number, please provide the following information:
- Order Number and/or Invoice Number
- Description of Item
- Reason for return
- Serial Number (If applicable)
Please insure all applicable return shipments to arrive in our warehouse with tracking info after receiving the RMA#. Lamporia will NOT be responsible for any lost, stolen or damaged shipments from the customer. The warehouse address to return an item along with specific return instructions will be provided to the customer after the issuance of the RMA#.
All warranty issues are handled on a case-by-case basis. Warranty products may include a manufacturer’s warranty, which is the only warranty provided. Please note, Lamporia will not be responsible for the freight cost on returned items due to the warranty issues.
We mainly ship to the US and Canada. Shipments to all other regions will be considered for order shipment on a case-by-case basis after assessing the risk factors that may be associated with the transaction. We apologize for any inconvenience it may has caused you.
Please just reach out to our Support Team at firstname.lastname@example.org or call 1-877-871-8726
Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery without a valid reason or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 25-35% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery items.
Product Color Disclaimer
Actual product colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the product color you see accurately portrays the true color of the products.