Return Policies

We at Lamporia always strive to make sure that our customers' orders are double-checked for quality assurance and accurately packaged before they're handed over to the carrier. Since Lamporia offers top quality products from some of the most prestigious home furnishing brands on the lowest prices possible, as a general rule, we do not accept RETURNS. All Sales Are Final.

 

Defective Merchandise

If you receive a defective item, please contact us immediately either by sending an email at info@lamporia.com or calling us (877) 871-8726 within the 24 hour window after receiving the Shipment. Please note, all claims to return a defective item will be denied if not reported within the 24 hours after receiving the delivery.

Upon the receipt of the returned product, we will fully inspect the merchandise and notify you via e-mail, whether or not you are entitled to a replacement/credit. Please note, we will only issue store credit in case the replacement is not available. No Cash Refund.

 

Damaged-in-Transit

If you receive your product damaged in transit, please let the driver know right away and refuse to accept the shipment for the damaged box/item. Please also take the pictures of the damage(s) which are required to process all damaged-in-transit returns. Please email us at info@lamporia.com or call us (877) 871-8726 right away to report the situation. Please note, all claims to return a damaged-in-transit item will be denied if not reported within the 24 hours window after receiving the Delivery.

Keep in mind, the damaged-in-transit claims can take from 30 to 120 days to resolve with the carrier. We also recommend that you choose a signature-on-delivery option for the items that are highly valuable to you to avoid any losses. All LTL Shipments must be received and signed by an adult at the time of the delivery.

Wrongly-shipped Items

All wrongly-sent merchandise must be returned in new and salable condition, unassembled in the original boxes and with all paperwork, parts and accessories. “New and unused” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product, the tags or the case; and the product must not have been open, altered or used in any way. We can not accept a return of any item with any indication that it has been used or tampered with. You must notify us of the wrongly-sent order within the 24 hours of receiving the delivery, otherwise your request to return or replace an item may be denied.

 

Custom & Made To Orders Pieces (MTO)

Sales on all Custom Made & Made To Order pieces are Final. All Deposits/Purchases for custom made orders are also non-transferable. No cancellations are accepted on Custom Made or Made To Order orders. We apologize for any inconvenience it may has caused you.



RMA# ( Return Merchandise Authorization)

When requesting an RMA number, please provide the following information:

  • Order Number and/or Invoice Number
  • Description of Item
  • Reason for return
  • Serial Number (If applicable)

Please insure all applicable return shipments to arrive in our warehouse with tracking info after receiving the RMA#. Lamporia will NOT take the responsibility for any lost or damaged shipments from the customer. The warehouse address to return an item along with specific return instructions will be provided to the customer after the issuance of the RMA#.



Warranty

All warranty issues are handled on a case-by-case basis. Warranty products may include a manufacturer’s warranty, which is the only warranty provided. Please note, Lamporia will not be responsible for the freight cost on returned items due to the warranty issues. 



International Orders

We mainly ship to the US and Canada. Shipments to all other regions will be considered for order shipment on a case-by-case basis after assessing the risk factors that may be associated with the transaction. We apologize for any inconvenience it may has caused you.

Have questions?

Please just reach out to our Support Team at info@lamporia.com or call 1-877-871-8726

 

Refused-On-Delivery

Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery without a valid reason or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 25-35% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery items.

 

Product Color Disclaimer

Actual product colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the product color you see accurately portrays the true color of the product.

 

Shipping

 

Free Delivery on US orders $799 & over (US Lower 48 States only). Our Free Shipping offer applies only to the orders that are standard in size, limited in weight, and non-hazardous items. Hazardous materials products have specific shipping criteria and may only be calculated after the order is placed on the site. The shipping confirmation will be provided after it's been received from the shipping company. 

Largely oversized and air-borne shipments are excluded from our Free Shipping Offer. The Freight is normally calculated based on several variables such as weight, size and delivery location.

After an order is placed on our site, we promptly start processing it and ship it to your address within 3 to 10 business days (Small parcels). Our estimated shipping time for furniture and home furnishing items is generally between 3 to 14 business days (excluding custom orders that may take up to 4-12 weeks to make & arrive)

 

 How will the item(s) I order be delivered?

When the items in your order weigh 75 lbs or more, Lamporia.com may choose to deliver your item through a freight trucking company. The freight trucking company representative/driver may give you a call between 24 to 48 hours before the delivery is made, so you can set up a delivery schedule together. In case of Threshold Delivery, the items you ordered will be taken off the truck and taken into the threshold of your house by the delivery personnel. We kindly recommend reading the following points as well, for finding out more about the options for delivery and other provided services.

 

UPS Standard Ground Delivery (UPS is Our Preferred Carrier for Small Parcel Shipments. Estimated time between 3 to 10 business days)

When we say Ground Delivery, we make reference to the UPS Standard Ground Delivery e.g., shipments below 150lbs. For items that are over-sized and require freight shipping, this shipping option comes with a Curbside or Threshold and/or White Glove Delivery.

 

Threshold Delivery (Estimated time between 3 to 14 business days. Freight/LTL Only)

With our Threshold Delivery, you can be sure that your order will arrive in front of your door or the door of your garage, according to your preferences, while having the entire order insured during shipping. Once the truck with your items arrived at the mentioned location, the delivery personnel will unload your items from the truck and take them to the front door of your house or garage, to allow you to take a good look at them. Do note that going up stairs is not included in this type of delivery. Also, the items will not be delivered as mentioned if the delivery unit cannot pass through the entrance of your property. In case the doors must be uninstalled from their hinges to complete the delivery, you will have to support additional fees. Also, the delivery does not include the installation of your items. Please do contact us at 877-871-8726, a toll free number, if you have further questions about the delivery or e-mail us at info@lamporia.com

Please have in mind the following:

  • You will be called by the delivery company prior to the delivery, so they will give you info about the time and date of the delivery;
  • Your items will be shipped directly from our warehouse to the designated destination;
  • The truck will be equipped properly with mechanism that will allow heavy items to be safely lowered from the vehicle;

The items are accompanied by a comprehensive physical inspection form, just in case there are any issues;

The product(s) you order will be conveniently placed at the entrance you prefer;

Your order will be delivered to the front door of your home or garage, without any steps included, unless you make different specifications about your order.

If there are stairs that you forgot to mention beforehand and the delivery is about to begin or it already started, but the items have not been delivered yet, you still have the chance to add the stairs as well. The same rule is applied in the case the hinges or doors and gates must be removed, so that the delivery can be done without any issues.

 

White Glove Delivery (estimated time between 3 to 14 days. Freight/LTL Only)

This type of delivery services is the most suitable in case you want to order overweight or large items, although anyone can opt for it if this appears the best solution. During shipping, you items will be fully insured, while you will have them delivered to the preferred room inside your house, which must be on the first floor. Before accepting the delivery, please do inspect it. Also know that the materials used for packing will be collected, as much as possible, by the delivery team (still, this service may not be available in some areas). You need to have in mind that the delivery won’t be able to be completed if the unit won’t manage to fit through the door. If the hinges of your door have to be removed in order to make the delivery, you will have to support additional fees. Also, if you want to have the items delivered at a different floor, other than the first floor, you will have to pay $25 per floor. Installation services are not included in the delivery fee. Please call us at 877-871-8726, a toll free number, in case you need more info about the shipping of your order or e-mail us at info@lamporia.com

Please have in mind the following:

  • You will be called by the delivery company prior to the delivery, so they will give you info about the time and date of the delivery;
  • Your items will be shipped directly from our warehouse to the designated destination;
  • The truck will be equipped properly with mechanism that will allow heavy items to be safely lowered from the vehicle;

The items are accompanied by a comprehensive physical inspection form, just in case there are any issues;

The items will be placed in your home as specified by you;

The packing materials will be removed off your products;

In case you require it, the packing materials will be completely removed;

The location of the delivery will be free of any damages;

This type of delivery is available only if the shipped unit can fit through your door. If it doesn’t, you will have to pay an additional fee;

The delivery will be made on the first floor only, unless mentioned otherwise. If the delivery has to pass the first floor, you will have to pay an additional $25 per floor.

If there are any stairs in the way that you forgot to mention when making the order, but the delivery has not been made just yet, you can still add the stairs. The same rule applies in the case of hinges that have to be removed and were not mentioned earlier.

If you need Expedite Shipping, it can be done but only if you make a request for it. To make a request for an Expedite Shipping (within 3 days or 2 days Delivery) contact us at info@lamporia.com and we will be more than glad to help you.

Some orders may incur additional shipping charges due to the make of the product and the care it takes to deliver them safely to your place. We will notify you if additional fee is required to ship your product. There is a $95 charge that may apply to your account/invoice after you missed your delivery at the appointed time and the driver had to reschedule it. 

Please inspect your merchandise carefully upon delivery before co-signing the BOL/delivery receipt with the driver. If you see the boxe(s) damaged,open or cracked, let the driver know right away and mark the error on the slip. Please take the photographs of the damages and let our Customer Service Staff know immediately. Please note, we will not be responsible for any damage claims after you check the merchandise satisfactorily and find no error with the item(s) at the time of delivery. 

 

 International Shipping

We mainly ship to the Contiguous US States and Canada. All other regions/territories and countries are subject to our pre-order shipment approval. Please note, International Shipping rates will be calculated manually to get the accurate shipping charges. 

1) Certain products and brands sold by Lamporia.com are not available for International shipping. Please check with us for details before placing an order.

2) Lamporia.com is not responsible for estimating, or paying Customs Duties, Fees, Taxes, and or Brokerage Costs. Also Lamporia.com is not responsible for any product(s) held or seized by Customs or Government Agents: it is the customer’s responsibility to know and abide by all laws, codes, and restrictions on products ordered through Lamporia.com 

 

Shipping Time & Date

Some orders may be delivered to your address from our multiple warehouses. Please note, you may receive your order(s) in different dates and times, depending on the type and the quantity of the product(s)

Please note, all shipping charges, sale tax amount (if applicable) and/or all other freight fees, shown in the cart, are for an estimated purposes only and may be changed and invoiced later to the customer if deemed necessary.

 

Safety & Precaution

Lamporia.com uses all proper materials and precautions to ensure the safety of our customers' items. Lamporia.com does not take any liability for a lost or stolen items after delivery. NO EXCEPTIONS 

 If there may be any other questions or accommodations you have, please email us at info@lamporia.com

 

Backorders

At times, we may run into back ordered situation in our warehouses. You will be notified within 2 business days if your order is back ordered and provided an estimated shipping date. Backorders can usually be filled within approximately 14 business days. Upon backorder notification you will be given the option to cancel all or part of the order otherwise it will be shipped as soon as it is in stock. If a backordered item cannot be restocked and delivered, you will be notified via e-mail and it will automatically be cancelled.

 

Disclaimer:

Freight/Shipping fees are estimated only and meant to be applied for the shipping zones in the continent of the USA. These are "Estimates or Estimated Rates" only and are not "Quotes". Exact shipping and handling costs may be recalculated at the time of the shipment and billed to the customer after the order has been placed.

Several factors may impact the actual costs of the freight and can not be calculated until the time of shipping. Examples include air shipping methods which utilize dimensional weight more than actual weight and some heavy items. Lamporia.com does not accept any liability and will not be held accountable for the difference between estimated shipping fees on our site and actual charges.

THERE IS NO GUARANTEE THAT THE SHIPMENT OF YOUR ITEM(S) WILL BE DELIVERED ON TIME WITHOUT THE POSSIBILITY OF ANY UNEXPECTED DELAY. THERE ARE MANY FACTORS TO CONSIDER  I.E. TOTAL WAREHOUSE-TO-HOME SHIPPING DISTANCE, BAD WEATHER CONDITIONS, PRODUCT STOCK AVAILABILITY AND HOLIDAYS SEASONS THAT CAN IMPACT THE TIMING/EPA OF THE DELIVERY OF YOUR ORDER(S)

 

Privacy

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lamporia.com or mailing us at:
Lamporia.com
352 2nd St. Pike, #293, Southampton, PA, USA 18966

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@lamporia.com or by mail at
Lamporia.com
[Re: Privacy Compliance Officer]

352 2nd St. Pike, #293, Southampton, PA, USA 18966