If you receive your product damaged in transit, please let the driver know right away and refuse to accept the shipment for the damaged box/item. Please also take the pictures of the damage(s) whitch are required to process all damaged-in-transit returns. Please email us at email@example.com or call us (877) 871-8726 right away to report the situation. Please note, all claims to return a damaged-in-transit item will be denied if not reported within the 24 hours after receiving the delivery.
Keep in mind, the damaged-in-transit claims can take from 30 to 120 days to resolve with the carrier. We also recommend that you choose a signature-on-delivery option for the items that are highly valuable to you to avoid any losses. All LTL Shipments must be received and signed by an adult at the time of the delivery.
All wrongly-sent merchandise must be returned in new and salable condition, unassembled in the original boxes and with all paperwork, parts and accessories. “New and unused” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product, the tags or the case; and the product must not have been open, altered or used in any way. We can not accept a return of any item with any indication that it has been used or tampered with. You must notify us of the wrongly-sent order within the 24 the hours of receiving the delivery, otherwise your request to return or replace an item may be denied.
Custom Made Orders/MTO
Deposits for custom made orders are non-transferable and non-refundable. Please note that the sales for all custom made orders are FINAL. No cancellations are accepted on custom made orders. We apologize for any inconvenience it may has caused you.
RMA# ( Return Merchandise Authorization)
When requesting an RMA number, please provide the following information:
- Order Number and/or Invoice Number
- Description of Item
- Reason for return
- Serial Number (If applicable)
Please insure all applicable return shipments to arrive in our warehouse with tracking info after receiving the RMA#. Lamporia.com will NOT take the responsibility for any lost or damaged shipments from the customer. The warehouse address to return an item along with specific return instructions will be provided to the customer after the issuance of the RMA#.
All warranty issues are handled on a case-by-case basis. Warranty products may include a manufacturer’s warranty, which is the only warranty provided. Please note, Lamporia.com will not be responsible for the freight cost on returned items due to the warranty issues.
We mainly ship to the US and Canada. Shipments to all other regions will be considered for order shipment on a case-by-case basis after assessing the risk factors that may be associated with the transaction. We apologize for any inconvenience it may has caused you.
Please just reach out to our Support Team at firstname.lastname@example.org or call 1-877-871-8726
Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery without a valid reason or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 25-35% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery items.